Do you treat all types of exotic pets?
We provide medical care for a wide variety of exotic species, including reptiles, amphibians, birds, small mammals, fish, and invertebrates. If your pet falls outside our scope of expertise, we can refer you to a trusted specialist. For more information, check out our Services page for more details.
What species do you see most often?
We frequently treat parrots, turtles, tortoises, snakes, lizards, rabbits, guinea pigs, ferrets, hedgehogs, and sugar gliders, but we are happy to see many other species as well.
What is the MOST exotic pet we have seen?
This is such a hard question to answer. What someone considers exotic is so specific to that person's life experience. Some of the more uncommon patients we have seen include capybara, paragonian cavies, procupines, venomous reptiles, emus, and a variety of amphibians, including axolotls. We also treat ornamental freshwater and saltwater fish, as well as invertebrates such as tarantulas.
How should I transport my exotic pet to the clinic safely?
Use a secure, well-ventilated carrier or travel enclosure appropriate for your species. For reptiles, bring them in a secure container with a small heat source (if the weather is cool). For small mammals, include familiar bedding. Covering the carrier can help reduce stress.
Do you offer emergency or after-hours care for exotic animals?
We provide urgent care during our regular business hours. For after-hours emergencies, we refer you to Veterinary Emergency Group on Ray Road in Chandler.
Do you do Telehealth visits?
At Tree of Life Exotic Pet Medical Center, we do not offer telehealth or virtual visits. This is because most exotic pets require a hands-on physical examination to accurately diagnose health problems. Many common issues, such as respiratory infections, parasites, metabolic bone disease, or injuries, cannot be fully evaluated without physically examining your pet, checking weight, palpating the body, and sometimes performing diagnostic tests (such as x-rays, fecal exams, or bloodwork).
In addition, state veterinary regulations require a valid Veterinarian-Client-Patient Relationship (VCPR) to provide medical advice, prescribe medication, or diagnose illness. A VCPR is established through an in-person exam. Without it, we are legally limited in the advice we can provide.
That said, we are happy to:
Answer general questions about husbandry, diet, and wellness care over the phone or email.
Help you determine whether your pet needs to be seen urgently.
Provide follow-up care instructions for patients we have recently examined in person.
If your pet is ill or you’re concerned about their health, the best way we can help is by scheduling an in-person appointment so we can examine them thoroughly and provide safe, effective care.
Are exotic pet visits more expensive than dog or cat visits?
Exotic pet exams are priced to reflect the specialized training, equipment, and time required. While costs may be slightly higher than standard dog or cat visits, we aim to provide excellent value through tailored, expert care.
What is a veterinary specialist?
A veterinary specialist is a veterinarian who has completed advanced training in a specific area of veterinary medicine—such as surgery, cardiology, oncology, exotic animal medicine, or behavior—beyond their standard veterinary degree.
After veterinary school, specialists complete additional years of internship and residency programs, publish research, and pass rigorous board examinations. They are recognized by specialty organizations (such as the American College of Veterinary Internal Medicine or the American Board of Veterinary Practitioners).
Does a veterinarian need to be a specialist to see exotic pets?
Not necessarily. Many general practice veterinarians have training and experience in exotic animal medicine and can provide excellent care for species such as reptiles, birds, small mammals, and amphibians.
However, exotic pets often have very specific husbandry, dietary, and medical needs, so it’s best to choose a veterinarian who regularly works with your species. Some veterinarians pursue additional certification or specialization in exotic animal medicine, such as becoming a Diplomate of the American Board of Veterinary Practitioners (ABVP) in Reptile and Amphibian Practice, Avian Practice, or Exotic Companion Mammal Practice, which indicates advanced training and expertise.
Dr. Bjornebo is a specialist in Reptile and Amphibian Practice, but also has significant training and experience in all areas of exotic animal medicine. In complex or unusual cases, we may recommend referral to a board-certified exotic mammal or avian specialist for the most advanced diagnostics or treatment.
Do I need to find a specialist for my pet, or can you provide complete care?
Dr. Bjornebo is a specialist in Reptile and Amphibian Practice, but also has significant training and experience in all areas of exotic animal medicine. In most cases, we can provide comprehensive preventive, diagnostic, and surgical care. For advanced or highly specialized procedures, we collaborate with other board-certified specialists.
How do I know if a veterinarian is a boarded specialist in exotics?
Board-certified exotic animal specialists have completed advanced training and passed rigorous examinations in their specialty area.
In the United States, these veterinarians are recognized as Diplomates of:
American Board of Veterinary Practitioners (ABVP) in
Avian Practice
Exotic Companion Mammal Practice
Reptile and Amphibian Practice
American College of Zoological Medicine (ACZM)— Specialists in this college have advanced expertise in the care of a wide range of non-domestic species, including reptiles, birds, mammals, amphibians, and fish. While ACZM diplomates often work in zoos and wildlife settings, many also see privately owned exotic pets.
You can confirm a veterinarian’s board certification by:
Checking their credentials— Board-certified specialists will list “DABVP (Avian),” “DABVP (Exotic Companion Mammal),” or “DABVP (Reptile and Amphibian)” after their name.
Asking the clinic directly— Staff can tell you if their veterinarians are board-certified specialists.
Searching the ABVP directory— The ABVP website has a searchable database of all current diplomates.
Even if a veterinarian is not board-certified, many have extensive experience and continuing education in exotic animal medicine and can still provide excellent care.
What is the ACEPM, and is it the same as a board-certified specialist?
The ACEPM stands for the American College of Exotic Pet Medicine. While the name sounds similar to other veterinary specialty organizations, the ACEPM is NOT currently recognized by the American Veterinary Medical Association (AVMA) as an official veterinary specialty board.
This means that veterinarians listing ACEPM after their name have completed training or certification through that program, but it does not carry the same status as being “board-certified” through AVMA-recognized organizations, such as:
ABVP(American Board of Veterinary Practitioners) in Avian, Exotic Companion Mammal, or Reptile & Amphibian Practice
ACZM(American College of Zoological Medicine)
While ACEPM certification can indicate additional education in exotic pet medicine, it’s important to ask your veterinarian about their specific training and experience so you understand their background.
What is the CertAqV program?
The CertAqV stands for Certified Aquatic Veterinarian, a designation awarded by the World Aquatic Veterinary Medical Association (WAVMA).
This program recognizes veterinarians who have completed specialized training and demonstrated competency in the care of aquatic animals—including fish, amphibians, and other water-dwelling species. To earn the CertAqV credential, veterinarians must meet education requirements, submit case logs, pass a review process, and commit to ongoing continuing education in aquatic medicine.
While it is not an AVMA-recognized board certification, the CertAqV title shows that a veterinarian has advanced knowledge and skills in the unique medical, environmental, and husbandry needs of aquatic species.
If you see “CertAqV” after a veterinarian’s name, it means they are recognized by WAVMA as meeting international standards for aquatic veterinary practice.
What is the AVCCP program from the Association of Avian Veterinarians?
The AVCCP stands for the Avian Veterinary Certified Care Provider program, offered by the Association of Avian Veterinarians (AAV).
This program is designed to recognize veterinarians, veterinary technicians, and other animal care professionals who have completed advanced continuing education in avian medicine and husbandry. Participants must finish a series of specialized courses, pass assessments, and stay current with ongoing education to maintain their certification.
While the AVCCP is not the same as being a board-certified avian specialist (such as a Diplomate of the American Board of Veterinary Practitioners in Avian Practice), it shows that the provider has made a significant commitment to learning and staying up-to-date in bird care.
If you see “AVCCP” listed after a veterinarian or technician’s name, it means they have completed this specialized training and are recognized by the AAV as meeting their avian care standards.
How often should my exotic pet have a check-up?
We recommend annual (yearly) wellness exams for most species, and biannual exams for birds and reptiles, as they can hide signs of illness until the condition is advanced.
Do reptiles, birds, or small mammals need vaccines?
Some small mammals, such as ferrets or rabbits, require vaccinations. Birds and reptiles generally do not require regular parasite screenings and wellness bloodwork, but may benefit from them.
Are annual bloodwork and fecal tests recommended for exotic pets?
Yes. Many exotic species hide signs of illness. Annual lab testing helps us detect health problems early, when treatment is most effective.
What can I do at home to prevent illness in my exotic pet?
Provide proper diet, clean housing, correct temperature/humidity, safe enrichment, and regular veterinary care. We can help you tailor a care plan for your specific species. For more information on caring for your pet, check out our Client Education Resource Center.
Do you provide nutritional counseling for unusual species?
Absolutely. Nutrition is one of the most important factors in exotic pet health, and we can help create a balanced diet plan based on your pet’s species, age, and condition.
How do I know if my pet’s enclosure is set up correctly?
We can review your pet's habitat setup during their exam or through a consultation. Bring photos, enclosure dimensions, and details about heating, lighting, and substrate. For more information on caring for your pet, check out our Client Education Resource Center.
What type of lighting and heating does my reptile need?
Most reptiles require a heat gradient and UVB lighting to regulate body temperature and produce vitamin D3. Requirements vary by species, so we will help you create the right environment. For more information on caring for your pet, check out our Client Education Resource Center.
How can I improve enrichment for my bird, rabbit, or ferret?
Enrichment can include toys, foraging opportunities, safe out-of-cage time, and changes in environment to encourage natural behaviors. For more information on caring for your pet, check out our Client Education Resource Center.
Can you help me troubleshoot my pet’s habitat or diet?
Yes. Husbandry consultations are a key part of exotic pet care. Small adjustments can make a big difference in your pet’s health and longevity. For more information on caring for your pet, check out our Client Education Resource Center.
What are the signs my exotic pet is sick?
Look for changes in appetite, activity level, droppings, weight, behavior, or appearance. Subtle changes can indicate serious illness in exotic animals.
How urgent is it if my reptile stops eating?
It depends on the species, season, and overall condition. Some reptiles may naturally fast, but refusal to eat can also indicate illness. Contact us if your reptile skips more than a few meals.
What should I do if my bird is bleeding or breathing heavily?
Both are emergencies. Apply gentle pressure to stop bleeding and bring your bird to the clinic immediately. For breathing difficulty, keep your bird calm and warm during transport.
My exotic pet is lethargic—should I bring them in immediately?
Yes. Lethargy is often a sign of illness in exotic pets and should be evaluated promptly.
Is my pet’s aggression or biting normal?
Some species are naturally territorial, but sudden aggression may indicate stress, illness, or improper handling. We can help identify the cause and suggest solutions.
How do I tame or bond with my exotic pet?
Patience, positive reinforcement, and consistency are key. We can guide you in safe handling techniques to build trust.
Why is my bird screaming, plucking, or pacing?
These can be signs of boredom, stress, illness, or hormonal behavior. A veterinary exam and enrichment plan can help address the cause.
How can I tell if my pet is male or female?
Some species can be visually sexed, while others require DNA testing or physical examination. For more information on your specific species of pet, check out our Client Education Resource Center.
Should I breed my exotic pets?
Breeding can be challenging and risky without proper knowledge and resources. We recommend consultation before breeding to discuss care requirements and potential complications.
What’s the typical lifespan for my species?
It varies widely—some reptiles can live over 50 years, while certain small mammals live just a few years. We can provide an estimate based on your specific pet. For more information on your specific species of pet, check out our Client Education Resource Center.
Have additional questions? Check out our FAQs based on your pet species!
Copyright © All Rights Reserved
