Effective Date:1/20/2026
Tree of Life Exotic Pet Medical Center (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or using our services. This Privacy Policy explains how we collect, use, and safeguard your information in accordance with applicable United States federal and Arizona state laws.
We collect personal information that you voluntarily provide to us through our website, intake forms, secure online client portal, and in-clinic registration. This information may include:
Name (first and last)
Email address
Phone number
Mailing address
Patient-related information necessary for veterinary care and practice operations
A copy of a government-issued photo identification, when required for prescribing, dispensing, or administering controlled substances in compliance with applicable laws and regulations
Copies of eligibility documentation, such as military or student identification, and Pet Assure membership numbers, when provided for the purpose of verifying discount eligibility
We do not collect Social Security numbers or other unnecessary sensitive personal identifiers through our website or client portal.
We use the information you provide to:
Send newsletters, announcements, and updates related to our services
Communicate practice-related information
Improve our website and communication efforts
Contact information, such as phone numbers and mailing addresses, is used for appointment scheduling, patient care coordination, billing, and other practice-related communications.
We do not sell, rent, or trade your personal information.
When you voluntarily provide your email address through our website or intake forms and affirmatively opt in, you consent to receive communications from Tree of Life Exotic Pet Medical Center. These communications may include newsletters, updates, and information related to our services.
You may withdraw your consent at any time by:
Clicking the unsubscribe link included in our emails, or
Contacting us directly at info@treeoflifeexotics.vet
We comply with the CAN-SPAM Act, and all marketing emails include a clear and functional method to opt out of future communications.
Opting out of email communications does not affect your ability to receive veterinary care or other services from our practice.
We do not share your personal information with third parties for marketing purposes.
We may share information with trusted service providers (such as website hosting or email delivery platforms) solely for the purpose of operating our website and communications, provided they are contractually obligated to keep your information confidential.
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure.
Identification documents and membership information are stored securely with restricted access and are retained only as long as reasonably necessary for legal, regulatory, medical, or administrative purposes.
Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. You can control or disable cookies through your browser settings.
You may request to:
Access the personal information we have about you
Correct or update your information
Request deletion of your information, subject to applicable legal, medical, and recordkeeping requirements
To make a request, please contact us at info@treeoflifeexotics.vet.
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children in compliance with the Children’s Online Privacy Protection Act (COPPA).
We maintain a secure online client portal that allows clients to submit and access certain client and patient-related information for the purpose of providing veterinary care and managing practice operations.
Veterinary medical records are not subject to the Health Insurance Portability and Accountability Act (HIPAA). However, we take privacy and data protection seriously and handle patient and client information in accordance with applicable federal and Arizona state laws, professional standards, and ethical obligations.
Access to portal information is limited to authorized personnel and service providers as necessary to support patient care, recordkeeping, and practice management. Reasonable administrative, technical, and physical safeguards are used to protect this information.
Clients are responsible for maintaining the confidentiality of their portal login credentials.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
If you have questions about this Privacy Policy or our privacy practices, please contact:
Tree of Life Exotic Pet Medical Center
12020 S Warner Elliot Loop, Suite 101
Phoenix, AZ 85044-2700
Email: info@treeoflifeexotics.vet
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